For mission critical applications, microsoft offers premier support. Unified support s unlimited hours could be more expensive, because its cost is based on annual spending with microsoft, including online services which had free problem resolution support under premier support. Product and licensing faq configuration manager microsoft. With software assurance, you get the tools and training you need to do more with the it investments you plan to make as well as those you have already made.
Software assurance by product microsoft volume licensing. When you purchase premium assurance, you receive critical and important security updates and bulletins during the six years after the end of extended support. Mar 24, 2017 go to microsoft software assurance support page and click on submit request. Mar 19, 2019 the sa support offering is governed by microsoft s current software assurance terms and conditions. Software assurance training voucher satv program in.
If the support incident requires escalation to development for further guidance, requires a nonsecurity update, or requires a security update, customers will be asked to. Your planning services days are based on the type and number of licenses you have with software assurance. Software assurance benefits microsoft volume licensing. This new model is called microsoft unified support. If the underlying windows software assurance or windows vda is licensed per device, then mdop covers the licensed device. Support for sql server express edition microsoft community. Appendix b software assurance microsoft volume licensing. Microsoft actually refers to premium assurance as a software assurance addon plan. Premier support software assurance datasheet microsoft. By delivering planning services engagements, you have the opportunity to generate more leads, drive enterprise agreement renewals, and get paid by microsoft. Microsoft recently announced a common endof support date for its microsoft desktop optimization pack tools, which also is a software assurance benefit. Our friendly and knowledgeable support experts know microsoft software better than anyone, and we have different options available based on your windows and office software support needs. What is the relationship between microsoft and amazon web services. Services premier support customer, you may convert your allotted software.
For more information, see the software assurance faq. Software assurance spans a broad range of microsoft software and services, including windows, microsoft office, azure, system center, sql server, and many others. How to decide which renewal is best for your organization. Accessing microsoft services premier support benefits. Software assurance training voucher satv program in partner center. Select a qualified planning services partner to complete your chosen engagement. To learn more about premier support visit microsoft services premier support. Microsoft s solution to this problem is a new offering they announced last december. As of february 1, 2020 many businesses will no longer qualify for microsoft software assurance benefits. Your current service plan does not allow access to this information. When i contact microsoft support, i argue with them for at least 30 minutes each time when they tell me that i do not have the support and that i can eliminate the problem by purchasing the. The biggest sticking point for enterprise msft premier support agreements is the technical account manager tam pricing and quality of service. Select the product and problem for which you need support.
Software assurance for volume licensing includes a range of benefits that span microsoft software and services. Software assurance microsoft products and services agreement. Vlsc software assurance guide microsoft download center. Software assurance benefits help you take full advantage of your investments in it. Software assurance offers support, deployment planning services, training. The additional support minimizes the risk and costs associated with upgrading critical application databases, and helps to secure data and maintain regulatory compliance for six additional years. Dec 08, 2016 the additional support minimizes the risk and costs associated with upgrading critical application databases, and helps to secure data and maintain regulatory compliance for six additional years. License mobility is a microsoft software assurance benefit that allows you to bring specific product licenses to shared cloud infrastructure, including. However, the workflow is very similar for visual studio and software assurance. How do i get support through software assurance when the criteria change starts. Microsofts new unified support plan may result in price. A comprehensive program that includes a unique set of technologies, services, and rights to help deploy, manage, and use microsoft products efficiently, software assurance helps keep your business up to date and ready to respond quickly to change and opportunity. Jul 18, 2016 commercially reasonable support incidents will be provided through microsoft customer service and support and microsoft managed support offerings such as premier support. Is it included in the premier support if an organization runs other editions or eventhough organization has software assurance and support contract for enterprise edition and standard edition still.
Microsoft to offer premium assurance for servers adding 6. Assure and premium support arent available for business or commercial use. Specialized benefits, such as license mobility, support a variety of deployment options with extended license rights that let you deploy existing server applications in shared datacenters. Is microsoft unified support worth a 30% cost increase. Software assurance for microsoft server and cloud platform offers problem resolution support and the latest software releases to help you plan, deploy, and use microsoft server solutions.
Using software assurance benefits for premier support december 21, 2015 organizations that purchase with software assurance for microsoft software can use the associated benefits credits to obtain premier support and implementation assistance from microsoft. The most popular of these disciplines is called problem resolution support prs. Microsoft software assurance support incident submission. The sa support offering is governed by microsoft s current software assurance terms and conditions.
Premier support for partners provides comprehensive support services for established businessesincluding isvs, managed services providers, and systems integratorswhile advanced support for partners is ideal for growthminded cloud partners who need a higher level of service than the microsoft partner network core benefits provide. Software assurance provides you with the tools and training you need to do more with your microsoft it investments. However, critical situation eligibility will need to be based on premier support hour availability. Differences between microsoft professional support. Microsofts unified support eliminates counting hours, but. Introducing sql server premium assurance sql server blog. Within the software assurance 24x7 support benefit your organization. Software assurance planning services in partner center. Analyst research reports that most enterprises will see a 3060% cost increase. Microsoft unified support bringing increased costs for. Microsoft will assist azure customers with issues associated with select nonmicrosoft technologies. If you are a microsoft services premier support customer, you. This change means paying 33 to 39% of licensing costs for maintenance much higher than the industry standard 18 to 25% today. Microsoft rolls out premium assurance plans for windows.
Software assurance membership sam is an integrated set of support services and benefits provided to all enterprise agreement ea customers and those select plus license customers who have selected the sam option for one or more product pools on their select plus enrollment or companywide option available under open value. Microsoft announced changes to their software assurance sa benefits program that will impact all business and enterprise sa customers over the next three years. Grow your business by enrolling in software assurance partner programs. The example used is for microsoft partner network product support incidents. Aws is an authorized microsoft license mobility partner and has an active premier support agreement with microsoft. Calculate your savings by multiplying an average labor cost per server incident by the number of server incidents per year. Organizations using sql server 2008r2 and windows server 2008r2 products can add. Hi all, i would like to know how microsoft provides support sql server express edtion. Specifically, under premium assurance licensing, microsoft will continue to provide critical and important security updates for six years beyond the end of the products extended support phase. Microsoft s unified support plan will replace other microsoft technical support plans, including premier support, in about six months, and likely will result in substantial price increases for. Based on your volume licensing agreement, some of your organizations software.
Apr 21, 2020 our friendly and knowledgeable support experts know microsoft software better than anyone, and we have different options available based on your windows and office software support needs. Microsoft volume licensing product licensing search. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training, exclusive. Premier customers will be able to transfer their sa incident into their premier contracts. Microsoft software assurance sa benefits redmond, washington usa september, 2019. This change means paying 33 to 39% of licensing costs for maintenance much. This article explains how an access id and a contract id are used to submit onpremises professional support incidents online. Software assurance microsoft partner 500 equivalent. Microsoft software assurance for volume licensing helps boost organizational productivity with 24x7 support, deployment planning services, and technical training, the latest microsoft software releases, unique technologies, plus support for cloud services adoption, all in one costeffective program. Microsoft assure premium tech support subscription issue. Microsoft assure premium tech support i purchased the 1 year subscription from the microsoft store microsoft assure premium tech support. Microsoft will assist azure customers with issues associated with select non microsoft technologies. If youre a typical organization paying around 7% of annual software assurance cost for premier support, you will pay 25% to 30% more for unified support according to gartner research.
Software assurance training voucher satv program in partner. Dec 11, 2017 microsoft s overhaul of its premier support organization the services unit that provides business customers with help, planning and education is known as microsoft unified support and. Since august 1, 2018 microsoft premier support customers have seen a significant and steady decline in both the quality and time to resolution when microsoft announced their transition from microsoft premier to the unified model. Microsoft software assurance benefits changes impacting. Support for products without software assurance sa 300400% increase in support costs punishing enterprises without sa.
Customers with premier support can trade software assurance incidents for premier incidents. Software assurance is an annuity thats thought to add maybe 25 percent to 27. Converting software assurance 24 x7 incidents to premier. Conversion of software assurance 24x7 problem resolution support incidents to premier support services customers may convert sa 24x7 problem resolution support incidents sa prs incidents, or sab to premier problem resolution support prs hours or dedicated support engineer dse hours applicable for reactive support activities only. Software assurance by benefit microsoft volume licensing. Windows virtual desktop access rights vda enables users to access virtual instances of windows in a variety of user scenarios. Software assurance is a comprehensive volume licensing program that includes a unique set of technologies, services, and rights to help you deploy, manage.
To submit an invoice to microsoft through savb, follow the instructions in step 8 of the workflow. For more information about business support, see support for business. The software assurance support provides business hours support with a 24hour response time goal. After redeeming planning services vouchers, you must invoice microsoft for payment. Organizations that cover for onpremises licenses with software assurance sa can use the associated sa benefit credits to obtain premier support and implementation assistance from microsoft. Software assurance coverage for the related product pool and a premier support agreement in place.
Although not widely understood, the value of these credits could reach the tens or hundreds of thousands of dollars per year for large organizations. Microsoft premium assurance is an addon subscription that provides you with an extended support period for windows server and sql server. Go to microsoft software assurance support page and click on submit request. Microsoft to offer premium assurance for servers adding. Microsoft online knowledge base articles, faqs, troubleshooting tools, and other resources, are provided to help. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training, exclusive technologies and rights, and the latest microsoft software releases and unique technologiesall in one costeffective. May 03, 2020 this article explains how an access id and a contract id are used to submit onpremises professional support incidents online. May reduce downtime and associated loss of productivity.
Premier support is an annual contract in which a defined number of hours for a specific disciplines are chosen. If you have a premier support agreement with microsoft however, this is the highest tier of support and your experience will always be better calling in to premier than using professional support. Software assurance is an annuity thats thought to add maybe 25 percent to 27 percent on top of the licensing cost. Work with your microsoft partner or microsoft consulting services to identify the right option for your needs. Companies paying around seven percent of annual software assurance cost for premier support will see a 25 percent to 30 percent cost increase for unified support, gartner calculated.
Type your software assurance access id and email address you use to access the vlsc and click continue. Fixed lifecycle policy microsoft lifecycle microsoft docs. Q2 2020 msft premierunified support research analysts. Software assurance versus premier support miro consulting.
Payments are handled through the software assurance voucher benefit savb online payment tool. Dec 14, 2019 using software assurance benefits for premier support december 21, 2015 organizations that purchase with software assurance for microsoft software can use the associated benefits credits to obtain premier support and implementation assistance from microsoft. On the create an incident select a payment option page, select use my software assurance agreement. Software assurance planning services helps guide your customers through the deployment and business value planning stages of software implementation. Specialized benefits, such as license mobility, support a variety of deployment options with extended license rights that let you deploy existing server. The sa support offering is governed by microsofts current software assurance terms and conditions. As a volume licensing customer, you can enhance your it investments further with software assurance benefits, which apply across a broad range of licensing agreements. Software assurance microsoft partner 500 equivalent employees.
Software assurance training vouchers satv microsoft. Entitlement summary commercial and government offerings new version rights licensed products with software assurance coverage can be upgraded to the latest version of that product made available during the covered period. To learn more about how premium assurance extends the product lifecycles for windows server and sql server, read the full premium assurance article on. Benefits taken from sa website see also licensing name description software lifecycle 24x7 problem resolution support enhances existing premier support agreements by providing aroundthe. Enrich your it staff with deep technology expertise. Microsoft services premier support options are available for our enterprise customers and partners. Microsoft replacing premiere assurance support with new security plan. Dec 12, 2017 microsoft s unified support plan will replace other microsoft technical support plans, including premier support, in about six months, and likely will result in substantial price increases for. If microsoft dynamics crm customers want to log a premier support level incident, have their microsoft technical account manager log the case though microsoft premier online. You may subscribe to mdop if you have windows software assurance or windows virtual desktop vda subscription.
Today we are announcing general availability of sql server premium assurance, a new offering that enables flexibility to keep systems running without disruption while modernizing on your own schedule. See how microsofts unified support cost is calculated ms premier support. Microsoft replacing premiere assurance support with new. Microsoft volume licensing microsoft software assurance. As of july 1, 2018, all microsoft premier support customers will be moved towards a new allinclusive support model over the next 12 months. Microsoft unified support renewal cost sky rockets us cloud.
Software assurance spans microsofts range of software products and services, including the windows operating system, microsoft office, exchange, sql server. Many of our enterprise it customer and partners environment is dependent on applications and developers who innovate on the microsoft platform you can connect with deep expertise with microsoft development technologies, microsoft premier support is available for on premise, in the cloud or. Microsoft software assurance is a program for businesses to pay for microsoft windows, office or server software over a period of years, and receive free software upgrades and benefits during that period. Microsoft compensates partners for delivering training, planning, and other services to enterprise customers who have software assurance. Mar 16, 2017 microsofts solution to this problem is a new offering they announced last december. Identify and strengthen the health of your it implementation and operations. For more information, see the microsoft product list and product use rights available on the microsoft volume licensing web site. Microsoft services premier support microsoft services premier support offers a variety of proactive services to help. Premier support software assurance getting the most from software assurance benefits with premier support based on your volume licensing agreement, some of your organizations software assurance benefits can be transferred to a premier support agreement.
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